About Centre for Quality

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Who we are

Centre for Quality (i.e. for quality improvement (QI) and risk management) was established in 2007 together with the creation of the Region of Southern Denmark. 
The idea was to set up an innovative body within the regional health sector, dedicated to quality improvement and patient safety, across the regional institutions supplying health care.

Centre for Quality aim to become the place where opportunities and challenges are faced and knowledge and experience are gathered and disseminated, where methods and ideas are tested and where networks are formed.

In acknowledgment of the need for more consistent knowledge on quality in health care, a research unit is established in 2010 in conjunction with University of Southern Denmark. Centre for Quality will be the main player in bringing research results into action – improving quality and patient safety, and initiating new areas for research.



The staff


Centre for Quality have a wide variety of competences, like: clinical medicine, nursing, risk management, patient safety, quality improvement, process supervision, communication, evaluation, audit/survey, management, teaching, epidemiology, statistics, health technology assessment, quality management systems etc.

Tasks

  • to spread the most recent and relevant knowledge, ideas and methods within quality improvement and patient safety
  • to offer advise, guidance, and support on above topics to health care professionals in the region, leaders as well as front line staff
  • to experiment and be innovative in generating and applying knowledge, competencies and tools
  • to create networks between hospitals and staffs in all aspects of quality improvement and patient safety
  • to operate the regional part of the patient safety work
  • to conduct research in health care and patient safety

Recent activities

  • Evaluating complex interventions such as quality programs and value-based health care initiatives
  • Developing the concept of resilience in health care
  • Teaching and doing research concerning Functional Resonance Analysis Method (FRAM)
  • promoting use of process management and SPC (Statistical Process Control) as the tool to verify processes and results
  • participating in development of patient pathway programmes for acute and chronically ill patients
  • supporting the implementation of Clinical Microsystems in clinical wards and departments
  • supporting local network groups among quality managers, risk managers and clinical staff dedicated to QI
  • collaborating with University of Southern Denmark (SDU), the Technical University of Denmark (DTU) and Hochfachschule of Flensburg, Germany (University of Flensburg) around patient safety and quality improvement.
  • conduction learning sessions within relevant QI and patient safety topics for regional staff
  • participating in national and international conferences
  • running the day to day patient safety work as regional overseer, at the same time developing and testing new methods on improving patient safety, like the London protocol, safety rounds, Global Trigger Tool (GTT) etc.

Management

Director: Christian von Plessen, MD.

Deputy Director: Jeanette Hounsgaard, Engineer, IRCA-reg. lead auditor

Health care in the Region of Southern Denmark

The area of health constitutes the most cost-intensive assignment for the Region of Southern Denmark, with total expenses of approximately DKK 18 billion (app. 2.4 billion €).
There are 18 hospitals and 3 psychiatric centers in the region  – take a look at our map.

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About Centre for Quality

Short-term scientific visits

Health care in the Region of Southern Denmark


Centre for Quality is situated in the Region of Southern Denmark and conducts research and development within quality of care for patients.

For any further information, you are always welcome to contact head of centre, Christian von Plessen.

Contact
Centre for Quality can be contacted every workday between 8.00 am and 3.30 pm (Friday 8.00 am – 2.00 pm) on Telephone: +45 63 48 40 60 and be reached by e-mail: centerforkvalitet@rsyd.dk

Address:
Center for Kvalitet,
P.V. Tuxensvej 3-5, 1. sal,
DK-5500 Middelfart
Att. Christian von Plessen

How to find us

Handbook-–-FRAM-–Functional-Resonance-Analysis-Method-2013_english-version

Handbook for the use of FRAM
Center for Quality and professor Erik Hollnagel are currently developing FRAM as a method to be used for analyzing everyday work and its outcomes in complex sociotechnic systems such as the health services.

In Denmark and internationally, the use of the method is increasing – and so are the demands for qualified textbooks as guidance, when you want to use the method for practical purposes.

Center for Quality has now published the FRAM handbook. The purpose of the handbook is to provide practical guidance in the use of the FRAM method.